FAQ's

 

 

_Product Information_

 

1. How do I know what size to choose?

    - Refer to our size chart, located on each product page.

2. What materials are your products made of?

    - See the product description for material details.

 

_Order Tracking_

 

1. How do I track my order?

    - Use the tracking number provided in your shipping confirmation email.

2. Why isn't my order shipping/tracking?

    - Contact us if you haven't received a shipping confirmation email within 3 business days.

 

_Discounts and Promotions_

 

1. How do I apply a promo code?

    - Enter the code at checkout before completing your order.

2. Why isn't my promo code working?

    - Check the code's expiration date and terms; contact us if issues persist.

 

_Account and Login_

 

1. I forgot my password; what do I do?

    - Click "Forgot Password" on the login page to reset your password.

2. How do I update my account information?

    - Log in and go to your account settings to edit your information.

 

_Payment and Pricing_

 

1. Do you offer price matching?

    - Yes, contact us if you find a lower price elsewhere.

2. Why was my credit card declined?

    - Check your card details and try again; contact your bank if issues persist.

 

_Returns and Exchanges_

 

1. Can I exchange a gift?

    - Yes, contact us to initiate the exchange process.

2. How long does the return process take?

    - Allow 5-7 business days for processing and refund issuance.